Shipping & FAQs
Shipping & FAQs
At Plant Trappin Apothecary, every order is handcrafted with care and shipped with love. We’re a small-batch business, so your goodies are fresh, intentional, and worth the wait.
How long does shipping take?
• Processing time: 3–5 business days
• Shipping time: 3-7 business days via USPS
Once your order ships, you’ll receive a tracking number in your email.
Where do you ship?
Currently, we ship throughout the United States.
Looking for international shipping? Reach out—we’re working on it!
My package says “delivered” but I don’t have it.
Sometimes USPS scans early. Please wait 24–48 hours and check with neighbors or your local post office.
Still missing? Email us at planttrappinapothecary@gmail.com and we’ll help you figure it out.
Can I return or exchange?
Return & Refund Policy
At Plant Trappin Apothecary, each product is handmade in small batches using carefully selected ingredients. Because our items are personal care products, we are unable to accept returns for hygiene and safety reasons.
Returns
Due to the nature of our products, returns and exchanges are not accepted once an order has been shipped.
We encourage customers to carefully review product descriptions and ingredient lists before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can assist you.
Please email us at:
planttrappinapothecary@gmail.com
Include:
- Your order number
- A photo of the item
- A photo of the packaging
Once reviewed, we may offer a replacement, refund, or store credit depending on the situation.
Order Changes or Cancellations
Because orders are processed quickly, we cannot guarantee cancellations or changes once an order has been placed.
Allergies & Skin Sensitivities
Our products are made with oils, butters, botanicals, essential oils, and fragrance oils. Please review the ingredient list on each product page before purchasing.
Plant Trappin Apothecary is not responsible for allergic reactions or sensitivities.
Shipping Responsibility
Plant Trappin Apothecary is not responsible for:
- Lost or stolen packages marked as delivered
- Delays caused by shipping carriers
- Orders shipped to incorrect addresses entered at checkout
Please double-check your shipping information before placing your order.
Contact Us
If you have questions before purchasing, please reach out.
Email: planttrappinapothecary@gmail.com
Website: planttrappinapothecary.com
I entered the wrong address!
Email us immediately at planttrappinapothecary@gmail.com if your order hasn’t shipped yet.
Once it’s gone, we can’t reroute it—but we’ll do our best to help.
Got another question?
We’re here for you!
Email: [planttrappinapothecary@gmail.com]
Instagram: [@plant_trappin_apothecary]